Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
Which payment methods do you accept for international orders?
We accept all major credit and debit cards (Visa, Mastercard, American Express) via our secure payment gateway, as well as PayPal for international transactions.
How long does it take for delivery of my order?
Unstitched collections are usually dispatched within 3-5 working days. For Ready-to-Wear and Couture pieces, delivery can take between 4 to 8 weeks depending on the intricacy of the handwork.
Do you offer international shipping?
Yes, Zainab Chottani ships worldwide using premium courier services like DHL and FedEx to ensure your luxury garments arrive safely and promptly.
Can I request custom measurements for my outfit?
Custom measurements are exclusively available for our Formals and Bridal Couture lines. You can provide your details in the 'Custom Size' section on the product page or contact our fashion consultants.
What is your return and exchange policy?
We do not offer returns or exchanges on international orders unless the product received is damaged or incorrect. Please ensure you consult our size guide before placing an order.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an automated email containing a tracking number and a link to the courier's website to monitor your package in real-time.